FAQ's

A. At filofax.co.uk we would like to make your shopping experience as easy as possible, we have therefore made our returns policy very simple.

If you are unhappy with any item you have purchased from filofax.com.au, simply return it to us free of charge, in its original condition with your Order Reference Number within 28 days of dispatch and we will issue a refund for the price of the item. This does not affect your statutory rights.

Returns address:

FILOFAX AUSTRALIA - Returns
P.O. Box 165

We recommend that you obtain proof of posting.

A. The first two digits of our diary codes represent the year. For example, a Personal size Horizontal Year Planner for 2017 has a code of 17-68401 whereas the 2018 version of the same diary is 18-68401.

A. Filofax.com.au is a retail customer-facing channel. Any prospective customers who are VAT registered should contact their local distributor for service.

A. No, this service has now been discontinued.

A. Unfortunately, we do not send to PO addresses. Our couriers cannot obtain proof of delivery to PO addresses which means we are not insured should any orders go missing.